SHIPPING POLICY

Last updated: 23 July 2026

This Shipping Policy sets out the terms and conditions applicable to orders placed through the SKINWOD online store.

1. Delivery Areas

We currently ship throughout Spain, including:

  • Mainland Spain
  • Balearic Islands
  • Canary Islands
  • Ceuta
  • Melilla

Available delivery methods may vary depending on the destination selected during checkout.

2. Shipping Costs

Mainland Spain

Orders of €35 or more qualify for free shipping.

For orders below €35, shipping costs will depend on the selected delivery method. The applicable charge will be displayed during checkout before payment is completed.

The €35 free shipping threshold is calculated based on the final value of the products in the order, after discounts have been applied and excluding shipping costs.

Balearic Islands, Canary Islands, Ceuta and Melilla

Orders shipped to the Balearic Islands, Canary Islands, Ceuta and Melilla are always subject to shipping charges, regardless of the order value.

The shipping cost will be calculated according to the destination and selected delivery method and will be clearly displayed before the order is completed.

The free shipping promotion for orders over €35 applies to deliveries within mainland Spain only.

3. Delivery Methods

Depending on the destination and carrier availability, customers may choose between:

  • Home Delivery to the address provided during checkout.
  • Collection Point Delivery by selecting one of the available collection points during checkout.

The availability of collection points depends on the transport network available in each destination.

The selected delivery method and its cost will be shown in the order summary before payment.

4. Delivery Times

The estimated delivery time is 24 to 72 business hours.

Delivery times are calculated from the moment the order has been confirmed and prepared for dispatch. Saturdays, Sundays and public holidays are not considered business days.

Please note that delivery times are estimates and may be affected by:

  • Periods of high demand.
  • Public holidays or promotional campaigns.
  • Carrier delays or operational incidents.
  • Difficulties accessing the delivery address.
  • Severe weather conditions.
  • Force majeure events.
  • Destination-specific logistical circumstances.

Deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla may require additional transit time due to transport schedules and destination logistics.

5. Order Tracking

Once your order has been prepared and handed over to the carrier, you may receive tracking information to monitor the progress of your shipment.

Customers are responsible for ensuring that the contact details provided during checkout are accurate so delivery notifications can be received correctly.

6. Delivery Address

Customers are responsible for ensuring that the delivery address and contact information provided during checkout are complete and accurate.

SKINWOD cannot be held responsible for delays caused by:

  • Incorrect or incomplete addresses.
  • The recipient being unavailable.
  • Incorrect contact details.
  • Restricted access to the delivery location.
  • Failure to collect the parcel within the carrier’s specified collection period.

Where possible, customers should notify us of any address errors before the order has been prepared or dispatched.

Once an order has been shipped, changing the delivery address may no longer be possible or may result in additional charges.

7. Collection Point Deliveries

If a collection point is selected, the customer must collect the order within the timeframe specified by the carrier.

The carrier may request proof of identity and/or the collection code before releasing the parcel.

If the parcel is not collected within the specified period and is returned to us, the customer must contact SKINWOD to arrange a new shipment. Additional shipping charges may apply.

8. Failed Deliveries

If nobody is available to receive the parcel, the carrier may attempt a second delivery, contact the customer directly or redirect the shipment to a nearby collection point, depending on the delivery service selected.

Any specific delivery or collection instructions will be communicated directly by the carrier.

9. Delivery Issues, Delays or Missing Orders

If an order has not been delivered within the estimated timeframe or tracking information indicates an issue, customers should contact SKINWOD using the customer service channels available on our website.

We will investigate the shipment with the carrier and provide all available information together with the necessary steps to resolve the issue.

10. Damaged Parcels

If the parcel shows visible damage upon delivery, we recommend noting this with the carrier and keeping the original packaging.

Please contact SKINWOD as soon as possible and provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the outer packaging.
  • Photographs of the shipping label.
  • Photographs of the affected product(s).

This information will allow us to process the claim with the carrier as quickly as possible.

11. Contact

For any questions regarding your order, delivery or shipping issues, please contact us at info@skinwod.com using our contact form or any of the customer service channels available on our website.