PRIVACY POLICY

1. Data Controller

LabSkinetics Beauty Science S.L.
C/ Industria 20, 46610 Guadassuar (Valencia), Spain
Email: info@skinwod.com

2. Personal Data We Collect

• Name and surname, billing and delivery address, email address and telephone number.
• Payment information (processed securely through WooCommerce and/or PayPal).
• Browsing data, including IP address, cookies and device identifiers.
• Email interaction data collected through Klaviyo (such as email opens and clicks).

3. Purposes of Processing

• To process and fulfil your orders.
• To manage shipping and deliveries.
• To respond to enquiries and customer support requests.
• To manage returns and refunds.
• To send marketing communications where you have provided your consent.
• To analyse website performance and improve our services.

4. Legal Basis for Processing

• Performance of a contract (processing your orders).
• Your consent (newsletter subscriptions and marketing communications).
• Our legitimate interests (website analytics, fraud prevention and security).

5. Recipients of Your Personal Data

Your personal data may be shared with the following service providers where necessary:

• WooCommerce and PayPal (payment processing).
• Klaviyo (email marketing services).
• Shipping and courier companies.
• Our hosting provider.

All data processors act in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

6. Your Rights

You have the right to request access to, rectification or erasure of your personal data, as well as the right to object to or restrict its processing, and the right to data portability.

To exercise any of these rights, please contact us at info@skinwod.com.

7. Data Retention

• Purchase records are retained for 6 years to comply with legal and tax obligations.
• Newsletter subscription data is retained until you unsubscribe or withdraw your consent.